Answering Singapore Courier FAQs

As I have encouraged readers in my first post to share their insights with us regarding the Singapore courier and logistics industry, I’m very glad to announce that we have had 3 readers who sent in really insightful details to our email at admin@crewtide.com. (Yes we encourage you to write in to us to keep this blog vibrant and useful for readers in Singapore)

Here are some of their insights and/or questions and our responses to them.

First of all, we have a question by Mr Richard Lee (consumer): How do I know if a courier company will be dependable and reliable?

CrewTide‘s Reply: This is a very valid concern and one of the most common questions asked by people who have never successfully engaged a good courier company in Singapore before. People are worried that their goods or documents never gets delivered to the correct location or gets damaged along the way. We would recommend always calling or emailing the courier company. What we’ve found using big data is that courier companies which reply to their customers promptly and quickly are generally more reliable than companies which don’t. We recommend you to email as well as call them. This is because most companies may reply their phone calls immediately but ignore their emails completely – this is complete proof of a company which does not even bother to keep updated with the times (e.g. using emails). If their responses are always prompt and professional, you can rest assured that this is a local courier company that has dependability built into its own culture. One such company would be PCA Masters (Address: #06-76 Midview City, 22 Sin Ming Dr, Singapore 573969 Tel: 6681 5781).

Second question is by Ms Lim of Yes! Eye Optical Pte Ltd: What is the best way to get good prices for my business if I need constant deliveries?

CrewTide’s Reply: Most courier businesses in Singapore provide different rates to customers with different demands for volume. Generally speaking, the greater the volume of deliveries per month, the greater the amount of discounts provided by the courier company. You should check with the courier company for such high volume deliveries first. This is because the company with the cheapest prices for normal deliveries may or may not be the cheapest and best courier choice for high volume deliveries. Make sure to always know approximately how many deliveries you would require per month and then negotiate with the courier companies that amount.

Third and final question for the day is by an anonymous reader: I have an E-commerce business in Singapore. I make between $10,000 to $12,000 per month. Should I outsource my deliveries or should I hire a deliveryman in house?

CrewTide’s Reply: The big question is, is $10,000 to $12,000 month profits or revenue? If it’s revenue, how much of that is profits assuming you did not use the cash flow to re-invest in other things? If you have at least $10,000 per month profits, and that you have more than 450 deliveries needed to be done per month, I would suggest to you to look for a deliveryman in house. If you have fewer than 1,000 deliveries per month, don’t bother looking for a deliveryman to hire. Instead, engage a courier company in Singapore. If you have 200 deliveries per month, with a good courier company, you can get prices at only around $6 per delivery. That means your total cost for deliveries of your E-commerce products would only cost $1,200 per month. However, if you were to hire an in house deliveryman, his salary would like be around $1,600, and if you include his or her CPF payments, it would add up to around $2,000. This is not even inclusive of vehicle leasing costs and petrol costs. That might add up to a total of well over $3,800! That’s a ridiculous cost to be paying when you can simply engage the services of a professional courier company in Singapore for only $1,200 and invest the remaining $2,600 you would have saved into marketing or other operations.

Hopefully I have answered your questions well and that you readers benefit from reading my blog. Thanks!